delivery and returns
All orders are sent using Royal Mail. Delays to mail services can be expected.
UK 1st Class Shipping – £2.00 (1 day delivery aim)
European Shipping – £4.50 (3 to 5 working days delivery aim)
Worldwide Shipping – £6.00 (6 to 7 working days delivery aim)
We do not ship to ‘On suspension’ countries at this time.
Update from Royal Mail:
There are significant delays to a number of countries right now due to a lack of available transport links and suspension of certain country’s postal operations.
We strongly advise not to send items to destinations listed as ‘On suspension’ below.
Updates have been provided on 6 April 2020.
Unfortunately for hygiene reasons we cannot refund or exchange earrings unless they are faulty.
If, on the rare occasion your item is faulty, you can request a free returns postage slip by emailing firstname.lastname@example.org within 14 working days of receiving your jewellery.
Returns are usually processed within 10-14 working days, although during busy periods this may vary. As soon as we’ve received and taken care of your return, we’ll email you to confirm that your refund has been issued.