delivery and returns
All orders are sent using Royal Mail. Delays to mail services can be expected.
UK 1st Class Shipping – Free (1 day delivery aim)
European Shipping – £4.50 (3 to 5 working days delivery aim)
Worldwide Shipping – £6.00 (6 to 7 working days delivery aim)
We have been given this advice from Royal Mail so please note:
*Each country has their own duties and taxes, so you are responsible for any incurred fees when you receive your order.*
Orders between 10€ and 150€ customers are likely to be charged Import Tax and a handling fee.
Orders over 150€ customers are likely to be charged Import Tax, handling fee AND a Customs Charge
Unfortunately for hygiene reasons we cannot refund or exchange earrings unless they are faulty.
If, on the rare occasion your item is faulty, you can request a free returns postage slip by emailing firstname.lastname@example.org within 14 working days of receiving your jewellery.
Returns are usually processed within 10-14 working days, although during busy periods this may vary. As soon as we’ve received and taken care of your return, we’ll email you to confirm that your refund has been issued.