delivery and returns
I try to ship as soon as possible, within 1-3 days of payment. You will receive an email when your order has been dispatched.
All orders are sent using Royal Mail.
UK 2nd Class Delivery – Free (3 days delivery aim)
UK 1st Class Delivery – £1.90 (1 day delivery aim)
European Shipping – £4.50 (3 to 5 working days delivery aim)
(Unique Ella can’t deliver to some European countries because of packaging regulations.)
Worldwide Shipping – £6.00 (6 to 7 working days delivery aim)
Please note that you are responsible for any import duties that may be applied in your country.
Orders between 10€ and 150€ customers are likely to be charged Import Tax and a handling fee.
Orders over 150€ customers are likely to be charged Import Tax, handling fee and a Customs Charge.
Unfortunately for hygiene reasons I cannot refund or exchange earrings unless they are faulty.
If your item is faulty, you can request a free returns postage slip by emailing firstname.lastname@example.org within 14 working days of receiving your jewellery.